FAQ
Below you will find answers to the most common questions we receive.
If you do not find the answer to your question, you are always welcome to contact our support.
Answer:
Yes, you can use Kliently wherever you are as long as you have access to an internet connection that can handle video and audio. We already receive calls today from people from different parts of the world with questions regarding Swedish legislation.
Answer:
Each 15-minute video call costs SEK 349 incl. VAT. Should you need to hire one of our affiliated lawyers, you and the lawyer will jointly review your case, review the costs of continued legal assistance and then also investigate your options for legal protection through your insurance company, legal aid through the state and if you in your case are entitled to an assistant paid for entirely by the state such as a public counsel (e.g. in migration cases and cases under Care of Young Persons Act) and counsel for an injured party (in criminal cases).
Answer:
At Kliently, there are several affiliated lawyers with different legal specializations that you can choose from. You can navigate among our lawyers and book the lawyer that suits you and your query / case. Are you unsure which lawyer to choose? In the Kliently app, you can also choose to answer a few questions regarding your query / case and let us recommend the most suitable lawyers for you. With Kliently, you can get help in several areas of law, regardless of where in the country you live.
Answer:
All Kliently's affiliated lawyers work at their own law firms, have adequate insurance for both their advice and their operations and have agreements with Kliently. You can read more about each lawyer here.
Answer:
You can cancel your meetings yourself in the app until the meeting starts.
You can always cancel the video call free of charge up to 24 hours before the meeting. If you cancel within less than 24 hours before the booked call or if you are absent from the video call, you will not receive a refund.
To cancel:
1. Go to Booking and click on the meeting you want to cancel.
2. Then click on "cancel" and follow the instructions.
Answer:
If you have more questions that you want to ask the same lawyer or if you need to consult another lawyer regarding another question in another case, you can easily book a new video call with the lawyer you want to talk to. You can then either navigate among our lawyers yourself and book the lawyer that suits you and your question / case or you go to the home menu in the app, answer a few questions regarding your query / case and let us recommend the most suitable lawyers for you.
Answer:
If, after the call, you are in need of more help and need to hire a lawyer for your case, the lawyer you spoke to can also help you further by taking your case and representing you as a legal representative or counsel. The lawyer you have chosen will then take you up as a client in their own law firm and together with you review your case, review the costs of continued legal assistance and investigate your options for legal protection through your insurance company, legal aid through the state and if you in your case has the right to a legal counsel who is paid for entirely by the state, such as a public counsel (e.g. in migration cases and cases under Care of Young Persons Act) and counsel for an injured party (in criminal cases).
